ORDER AND SHIPPING
How to order?
1. Search and browse our wide selection of products CLICK SHOP
2. Choose a product and add to cart
3. Once an order is finalized, click CHECK OUT
4. Review order and contact details and select PAYMENT METHOD
5. Click PLACE ORDER and wait for the confirmation email.
Is there a shipping fee?
- We offer free shipping for orders worth Php 999.00 and up. Free shipment will only be shown if you reach a total order of Php 999.00. If the order is below Php 999.00, a fee of 150 will be charged.
Can I cancel my order?
- All checked-out orders are considered final. We do not allow the cancellation of orders once placed.
I got a voucher/promo code. How can I use this?
- Add your products to the shopping cart and enter the promo code upon check out page.
Why is my order canceled?
- Delivery Failure – the address can’t be and the courier cannot reach you
- Out of stock – your order is canceled due to one of the items that you have added to cart is not
- Wrong payment method – You have selected the wrong payment method.
- Incomplete Shipping Details – to ensure delivery, please provide a complete delivery address and active mobile number.
TRACK YOUR ORDER
How do I track my order status?
- The tracking number of your order will be provided via email once the order is confirmed and processed.
- You can also message us on our facebook account.
How long delivery does usually takes?
- Delivery of item/s is subject to the courier’s service. You may check and track your orders via the tracking website of the courier you have chosen upon checkout. A tracking number is provided on the confirmation email.
- You can choose rush shipment via Lalamove/Grab. Message us on Facebook once the order was placed. (We are implementing a contactless delivery. all same-day delivery is non-cod)
- Your package will be dispatched within 24 hours after we have confirmed your order (might change because of mobility restrictions due to ECQ/MECQ).
- Order/s placed on Saturday and Sunday will be dispatched on the next business day (Monday).
What are the payment methods available?
We have the following affiliated banks and methods to help you have a better online transaction
- CREDIT CARD (Visa and Mastercard)
- Bank Deposit (Union Bank)
- E-Wallet (Gcash, Paymaya, GrabPay)
- LALAMOVE / GRAB – Same day pick up (NO COD)
- COD – We also offer CASH ON DELIVERY. Less hassle. Pay once your order is delivered to your doorstep. (REGULAR SHIPPING)
Do I need to register?
- You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases
Why should I become a registered user?
- Our registration process is fast, free, and will save you time for future purchases
- You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
RETURNS & REFUNDS
Can I return an I ordered?
- We only allow returns and exchanges of the items for the following reasons:
– Wrong Item Received
– Incomplete / Missing item / Accessories / Parts
– Damaged Item (Manufacturing Damage only)
- The following reasons for a return would be INVALID
– Change of Mind
– Order received is correct but did not match customer expectations.
(Overlooked info / Misread product description / Sizing)
How do I return/replace a product
- Send un a message on Facebook to let us know that you are returning the package
- Wait for the confirmation message, the result of the investigation, and instruction on how to return the package
- After we have received your package, we can replace it with another item or give you a refund.
** This is only applicable to products purchased on our website.
**The customer takes care of all the shipping fees
How can I get my refund?
- Refund will depend on the payment option you have selected upon check out.
- Cash on delivery/ Debit Card transactions, the refund will be deposited to the provided bank account
- Credit Card / Paypal transactions, the refund will be sent back to the respective accounts used.
Why can’t I add an item to my cart
- Item selected might be out of stock. Do not worry, you choose to be waitlisted to be notified once the item has restocked.
I have other questions. Can I talk to someone?
- Sure thing! Send us a message on facebook or email us at email@example.com